Privacy Policy

Last Updated: April 24, 2026

Welcome to Digital Unison ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, and protect your data when you use our website, CRM platform, and Meta-integrated messaging services (WhatsApp and Instagram).

1. Information We Collect

When you interact with our platform, we may collect the following information:

• Personal Information: Name, phone number, email address, and billing information provided during purchases or interactions.
• Messaging Data: Content of messages sent via WhatsApp and Instagram for the purpose of customer service and order fulfillment.
• Technical Data: IP address, browser type, and device information automatically collected when using our site.

2. How We Use Your Information

We use the collected information for the following purposes:

• To fulfill and manage orders, payments, and returns.
• To provide AI-driven customer support and respond to inquiries via WhatsApp and Instagram.
• To send administrative information, shipping updates, and promotional offers (with consent).
• To improve our CRM algorithms and personalize the user experience.

3. Information Sharing

We do not sell your personal data. We may share information with trusted third-party service providers (such as Meta for messaging APIs, and Razorpay for payment processing) strictly for the purpose of facilitating our services. These providers are bound by strict data protection agreements.

4. Data Security

We implement robust technical and organizational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

5. Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal data stored in our systems. To exercise these rights, please contact us using the information below.

6. Contact Us

If you have questions or comments about this notice, you may email us at privacy@digitalunison.cloud.